SentinelOne force removal of issues

Updated Notes for the Ultrex Process:

Plug pen drive into computer, and copy the TEMP folder to the C drive- should contain this note doc, and two installer files (Exe and MSI)

Reboot the computer into safe mode (Hold Shift and click reboot- keep holding shift until you are presented with the troubleshooting steps- pick startup items, reboot into safe mode).

Once in Safe Mode, open a command prompt window and navigate to C:\Temp using

Cd..

cd C:\Temp

Run the following command:

SentinelOneInstaller_windows_64bit_v25_1_3_334.exe -c -t eyJ1cmwiOiAiaHR0cHM6Ly91c2VhMS1jdzA0bWRyLnNlbnRpbmVsb25lLm5ldCIsICJzaXRlX2tleSI6ICI1YmZmNWU1NDI1YTJlZmJjIn0=

Wait until the cleaner process is finished

Reboot the computer when it says

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Original Notes from S1 Admin Team:

The best way to proceed is by following these steps:

Download the latest SentinelOne installation package from the console and save it to C:\Temp

Get the site token for the relevant site from our S1 management portal

eyJ1cmwiOiAiaHR0cHM6Ly91c2VhMS1jdzA0bWRyLnNlbnRpbmVsb25lLm5ldCIsICJzaXRlX2tleSI6ICI1YmZmNWU1NDI1YTJlZmJjIn0=

Important note: The command will work even if the Site Token used is not the one on which the endpoint currently resides.

Replace XX.X.X.XXX with the installation package version you downloaded from the console

Replace with the token you copied in Step 2