Overview / Purpose

This article explains how to install software—such as Microsoft 365 Apps, Adobe Reader, or other common programs—on client computers using the App Installer feature within Atera RMM.

This process allows Ultrex technicians to remotely deploy software without needing to manually connect to the device or log into the user’s session. It’s especially useful when onboarding new systems, setting up replacements, or resolving missing software issues.

When to Use This

Use this process when:

  • A client needs Microsoft 365 or another standard software package installed remotely.
  • You are preparing new or reimaged machines.
  • You are missing software on a workstation and want to reinstall it silently through Atera.

Do not use this for:

  • Complex or custom software that requires license keys or user interaction during installation (these should be handled manually or via a custom script).

Steps to Install Software from Atera’s App Installer

1. Log into Atera

  • Go to https://app.atera.com and sign in with your Ultrex admin credentials.
  • From the left-hand sidebar, navigate to Devices.

2. Select the Client and Device

  • Find the correct Customer in the device list.
  • Click on the specific device you want to install software on.
  • Verify that the agent is online before proceeding.

3. Open the App Installer

  • In the device view, click the “Manage” tab (or the “Actions” dropdown depending on the view).
  • Select App Installer from the available options.

4. Choose the Software to Install

  • Browse the list of available apps. Atera maintains a catalog of common programs including:
    • Microsoft 365 Apps (Office)
    • Google Chrome
    • Adobe Acrobat Reader DC
    • Zoom
    • 7-Zip
    • VLC Media Player
  • Click Install next to the application you want.

Tip: You can install multiple applications by queueing them up one after another.

5. Monitor the Installation

  • Once triggered, the installation begins automatically in the background on the client device.
  • You can view progress or check logs under the Activity Log or Agent Console Output in Atera.

6. Confirm the Installation

  • After a few minutes, verify that the software appears in the device’s Installed Applications list within Atera.
  • Optionally, connect via Splashtop or remote session to visually confirm the program is installed and functional.

Notes and Best Practices

  • The App Installer works best on Windows devices with the Atera Agent online and administrative privileges enabled.
  • If an install fails, review the Atera event logs or attempt a manual install using PowerShell or a deployment script.
  • For Microsoft 365 installations, ensure the user has a valid license assigned in Microsoft 365 Admin Center before installation.

Wrap-Up / Recap

Using the App Installer in Atera streamlines software deployment—saving time and avoiding unnecessary remote sessions. This tool should be your first stop for installing standard apps like Office, Chrome, or Reader.

If the installer fails or the application is not listed, escalate to a manual installation or package deployment script as needed. Always confirm completion by checking the installed software list.