What We Do 

Ultrex is a IT Service provider focused on small to mid-sized organizations that need dependable IT without hiring a full internal team. We provide: 

  • User IT support 
  • Cybersecurity and compliance (PCI/HIPAA/etc) 
  • IT Trainings- on things like AI, Email Security, cloud storage- anything IT related
  • VoIP solutions 
  • Cloud services management 
  • Strategic IT planning and budgeting 

We are proactive, user-focused, and relationship-driven. We do not just fix problems. We prevent ongoing issues and guide clients long term. 

What Makes Someone a Good Fit 

1. They Rely on Technology Daily 

  • 5 to 100 employees is ideal 
  • Use Microsoft 365, cloud apps, or Google Workspace (or want to) 
  • Businesses that operate M-F 8-5  
  • At least 3 Staff who work on computers primarily 

2. They Feel IT Pain 

  • Weak response from current provider if on outsourced IT now 
  • In house staff wearing multiple hats, not true IT, just trying to make things work 
  • Reactive-only break-fix support (if they’re paying someone hourly, or having a non IT staffer muddle through it) 
  • Frequent outages or recurring issues 
  • No strategic IT plan 
  • Cost fluctuates with every ticket or call-in. Projects that cost extra 
  • Feeling like current IT is just trying to sell them machines and extra services 

3. They Want a Partner, Not a Vendor 

  • Open to guidance 
  • Want structure, documentation, and standards 
  • Willing to listen to input and advice 

Red Flags – Poor Fit 

  • Only want the cheapest option / Only talking about price 
  • Refuse to invest in themselves 
  • Need 24/7 or after hours support 
  • Everyone talks about needing fast response times, but when defined, is it within our SLA’s? 
  • Have changed IT providers more than 2 times in the last 5 years 
  • Have internal IT staff who see us as a threat instead of support 

Questions to Ask 

About Their Current Situation 

  • Who handles your IT today? 
  • What frustrates you most about your current setup? 
  • What gets in the way of your staff doing their best work? 
  • When was your last major outage? 
  • How do you handle cybersecurity today? 
  • Is there a machine that if it broke, you’d lose your efforts? Do you know for sure your backups are in a good spot? 
  • What sort of projects or changes would you want to do on if IT was a fixed cost? 
  • What would one day of downtime cost you? Is it worth spending money to proactively avoid that? 

How to Position Ultrex 

Lead with outcomes, not tools. 

Instead of: “We provide managed IT.” 

Say things like: “We help you minimize downtime, train and support your staff, and plan technology so it supports growth instead of slowing you down.” 

Focus on: 

  • Flexibility (Not being one size fits all) 
  • Strategy 
  • Ease of mind- just having someone you can call, no added cost 
  • Long-term partnership 

Closing Notes: 

You are not selling just IT support. 
You are selling peace of mind- business owners who don’t have to manage every piece, but can leave us to help their team. 

The right client feels relief during the conversation. 
The wrong client argues about price before understanding the offering. 

Pricing starts at 100 per supported staffer per month. Multiplier of .5x – 2.5x depending on variables once we do the in-person sales visit. (To account for things like pending projects, staff IT comfort levels, legacy software, environment complexity etc).

We specialize in 501c3 NonProfits. Explain we are managed by a former church staffer who loves supporting nonprofits most, if you’re talking to one. 

Find the pain. Quantify the risk. Position Ultrex IT as the proactive solution.