How to Add Shared Mailboxes in Outlook

Purpose

This article explains how to add a shared mailbox in both Outlook.com (web) and the Outlook mobile app.
You’ll typically need to do this when you have access to a departmental or team mailbox (for example, info@, support@, or billing@) and need to view or send emails on its behalf.

Adding a Shared Mailbox in Outlook.com (Web Version)

  1. Sign in to your Outlook.com account.
  2. In the left folder pane, right-click on Folders and select Add shared folder.
  3. Enter the email address of the shared mailbox.
  4. Click Add.

✅ Result: The shared mailbox will now appear in your folder list, usually under your personal mailbox folders. You can read, send, and manage emails based on the permissions assigned.

Adding a Shared Mailbox in the Outlook Mobile App (iOS/Android)

  1. Open the Outlook app on your mobile device.
  2. Tap the profile icon (top-left corner).
  3. Tap the gear icon to open Settings.
  4. Scroll down and select Add Mail Account → Add a Shared Mailbox.
  5. Enter the shared mailbox email address and tap Add Shared Mailbox.

✅ Result: The shared mailbox will now appear alongside your personal mailbox in the account list.

Final Notes

  • Make sure your account has been granted access to the shared mailbox by an administrator before attempting to add it.
  • If the mailbox does not appear after adding it, try restarting Outlook or removing and re-adding your account.