Fixing Blank “Save As” Dialog Window in Adobe Acrobat

Issue

From ticket #5088 – When using Save As in Adobe Acrobat, the dialog box may appear blank, preventing you from saving the file as another name in another location. This issue can occur on both Windows and macOS.

Cause

Adobe Acrobat attempts to “display online storage options” during the save process. A preference setting can cause the dialog to render incorrectly.

References

https://helpx.adobe.com/acrobat/kb/blank-save-as-dialog-mac.html

Resolution

Disable the online storage option in Acrobat:

  1. Open Adobe Acrobat Preferences
    • Go to Edit > Preferences (Windows) or Adobe Acrobat > Preferences (macOS).
  2. Navigate to General Settings
    • In the left-hand menu, select General.
  3. Disable Online Storage Option
    • Locate:
      Show online storage when saving files
    • Toggle this OFF.
  4. Restart Acrobat
    • Close and reopen Adobe Acrobat to apply changes.

Alternate Workaround

If the issue persists or you need a quick alternative:

  • Use Microsoft Print to PDF (Windows) or Print to PDF (macOS):
    • From the print dialog, select the PDF printer option.
    • Save the file manually after printing.
  • Go to the location the file is saved in originally in File Explorer
    • Copy and paste the file from that location into the destination folder path