Add User and Set Password to Never Expire (especially for Scanning User)
Net user Scanning Scanning12 /add
Make PW never expire (Powershell most reliable to work, all will still break with big windows updates)
Command Line to turn off Popup related to windows compatibility driver.
Sc stop PcaSvc
Enter
It’s okay if the first command errors out.
Sc config PcaSvc start= disabled
enter
Will need to reboot to finish applying.
Add User and Set Password to Never Expire (especially for Scanning User)
Net user Scanning Scanning12 /add
Make PW never expire
Commands to Setup and Share Scans Folder through CLI
Mkdir C:\SCANS (creates Scans folder)
Dir C:\ (to confirm Scans folder creation)
Cd c:\scans (to select scans folder)
Net share scans=c:\scans /grant:Scanning,full (to grant read/write permissions with Scanning User – confirm permissions if needed)
Dell Optiplex 3020 BIOS Reset (often at ACS)
BIOS Password was turned on, removing the CMOS battery to reset the bios didn’t seem to change anything. It may have been because the power cable was still plugged in so this may be a non issue, but just in case here are the jumper directions for this computer.
We now have a paid, private, hosted Rustdesk server- so you don’t have to use the public one, but also don’t need to be setting up one for every customer.
I follow the instructions found here:
Good ole network chuck.
Now in Linode, we have an ubuntu server, running docker, running rustdesk server.
All that to say, from now on, you can go to the network tab within settings
The IP of the Ultrex server (only for us and paying customers on retainer)
172.234.230.92
Put that into the ID server and Relay server area.
Then in the API server, leave it blank
Then in the Key field, put:
YM2qOJS2H2MMa5BqJrxaSrYZwtiGncmWhB+y4GI2pPw=
Alternatively you can use this and the import button
==Qfi0zdQBnMJdEN5tiQodVbj52RpR3dallcTFGeypUcCVTYN1kMIJzUK9Ucy0UWiojI5V2aiwiIiojIpBXYiwiIykjLwMjMuQzMy4iM3EjI6ISehxWZyJCLiITOuAzMy4CNzIjLycTMiojI0N3boJye
That’s it- you’ll know it’s working when it doesn’t tell you “for faster speed host your own server”
This isn’t able to see any traffic going through it, just relaying peoples devices from their computers to each other, but not containing any unencrypted traffic. 🙂
This article shows you how to install and configure RustDesk, an open-source remote access tool. It’s used to remotely control or access client or internal computers for support or management purposes.
Use this guide when setting up a new device for remote support via RustDesk — either for internal use (Ultrex techs) or when helping a client establish a connection for remote service.
RustDesk is a secure, open-source remote desktop solution that allows remote access and control of another computer. It’s a great alternative to TeamViewer or AnyDesk, providing:
We’ll cover setup on both ends:
Tip: If you’re not already using an authenticator app, Google Authenticator is quick and easy to set up.
Repeat the same installation process on the computer you’ll be connecting from.
Once installed:
If RustDesk fails to connect or shows a timeout:
If issues persist, Ultrex IT retainer clients can contact support for remote troubleshooting assistance.
RustDesk provides a free, secure, and simple way to connect remotely to computers — ideal for both internal management and client support. With optional 2FA and permanent password setup, it balances ease of use with strong security.
Use this setup as a standard procedure when enabling remote access for clients or internal systems.
If you have a computer that is unable to load the BIOS and won’t let you continue, you’ll more than likely need to update the BIOS via a USB Drive
Look at the manufacturer’s website (HP, Dell, Asus, etc.) and look for the make and model of the computer you’re working on.
Go to Drivers and Software and hopefully they’ll have a BIOS section.
Select the installer you need and download it
Once downloaded, run the program on any computer (like the one you did the download on) that currently works.
The program should give you the option to create a USB drive. Make sure you have a blank USB Drive or a drive you’re okay with formatting. Click start and let the program do its thing.
Once the drive is created, slap the USB drive in the computer that needs the BIOS flash and then power the computer on. It should automatically initialize and update.
If you delete an agent from the console, it can still be running on the client, but not show up in our dashboard. You need to delete a few registry keys then reinstall the agent of that client. This powershell script is also hosted on itstuff.ultrex.com for ease of copy/paste from target device.
Run the following fully in command line (ignore any errors). Then reboot machine, then reinstall Atera Agent.
# Stop Atera service if running
Write-Output “Stopping Atera services…”
Stop-Service -Name “AteraAgent” -Force -ErrorAction SilentlyContinue
Stop-Service -Name “AteraAgentHelper” -Force -ErrorAction SilentlyContinue
# Kill lingering processes
Write-Output “Killing Atera processes…”
Get-Process -Name “AteraAgent*” -ErrorAction SilentlyContinue | Stop-Process -Force
# Uninstall via MSI if registered
Write-Output “Checking for MSI uninstall entry…”
$msi = Get-WmiObject -Class Win32_Product | Where-Object { $_.Name -like “Atera*” }
if ($msi) {
$msi.Uninstall()
}
# Remove leftover folders
Write-Output “Removing leftover directories…”
$paths = @(
“C:\Program Files\Atera Networks\AteraAgent”,
“C:\Program Files (x86)\Atera Networks\AteraAgent”,
“C:\ProgramData\Atera Networks\AteraAgent”
)
foreach ($path in $paths) {
if (Test-Path $path) {
Remove-Item -Path $path -Recurse -Force -ErrorAction SilentlyContinue
}
}
# Remove registry keys
Write-Output “Cleaning registry entries…”
$regPaths = @(
“HKLM:\SOFTWARE\ATERA Networks”,
“HKLM:\SOFTWARE\WOW6432Node\ATERA Networks”,
“HKLM:\SYSTEM\CurrentControlSet\Services\AteraAgent”,
“HKLM:\SYSTEM\CurrentControlSet\Services\AteraAgentHelper”
)
foreach ($reg in $regPaths) {
if (Test-Path $reg) {
Remove-Item -Path $reg -Recurse -Force -ErrorAction SilentlyContinue
}
}
Write-Output “Atera agent removal complete. A reboot is recommended.”
Set-ExecutionPolicy RemoteSigned -Scope Process -Forcewinget-install ScriptInstall-Script -Name winget-install -Force winget-install.ps1 Microsoft.UI.Xaml and Microsoft.VCLibs.winget --version **************************************************************************
* 6. INSTALLING THE SOFTWARE
**************************************************************************
6.1 General Installation Notes
a. If you are installing the operating system on a computer configured for RAID or AHCI
mode, you may pre-install the Intel(R) Rapid Storage Technology driver using the
“F6” (Load Driver) installation method described in section 6.3 below.
b. If you’re installing the operating system on a computer configured for ‘Intel(R) Smart
Response Technology’ or ‘System Acceleration with Intel(R) Optane(TM) Technology’, you
must pre-install the Intel(R) Rapid Storage Technology driver using the
“F6” (Load Driver) installation method described in section 6.3 below. The Intel(R) RST pre-OS version must support the Intel(R) RST technology that you are installing to.
c. To install Intel(R) Rapid Storage Technology from within the OS during runtime,
double-click on the self-extracting and self-installing setup file and answer all
prompts presented.
6.2 Intel(R) RST Windows Automated Installer*. Installation from HDD, USB, or CD-ROM
Note: This method is applicable to computers configured for RAID or AHCI mode.
a. Obtain the Intel(R) Rapid Storage Technology setup file name: SetupRST.exe and
double-click to self-extract and to begin the setup process.
b. The Welcome window appears. Click ‘Next’ to continue.
c. For systems running in RAID mode, the Uninstallation Warning window appears. You will
not be able to uninstall the driver in this mode. Click ‘Next’ to continue.
d. The Software License Agreement window appears. If you agree to these terms, click the
check box then click ‘Yes’ to continue.
e. Select the check box to install Intel(R) Optane(TM) Memory and Storage Management application if required then click ‘Next’ to continue.
f. If the Windows Automated Installer* Wizard Complete window is shown without a prompt
to restart the system, click ‘Finish’ and proceed to step “g”. If it is shown with a
prompt to restart the system, select ‘I want to restart my computer now.’
(selected by default) and click ‘Finish’. Once the system has restarted, proceed to
step “g”.
g. To verify that the driver was loaded correctly, refer to section 7.
6.3 Pre-Installation of INTEL(R) RST driver using the “Load Driver” Method.
a. Extract driver files from SetupRST.exe:
– Open terminal in the directory with SetupRST.exe by right-clicking the directory
and selecting “Open in Terminal” or “Open PowerShell here”
– Enter the following command:
./SetupRST.exe -extractdrivers SetupRST_extracted
b. Copy all driver files from the SetupRST-extracted to a USB key media.
c. For Microsoft Windows OS*:
– During the operating system installation, after selecting the location to install
Windows, click ‘Load Driver’ to install a third party SCSI or RAID driver.
d. When prompted, insert the USB media and press Enter.
e. Follow the prompts and browse to the location of the installation files. Select the
appropriate ‘.inf’ file (64 or 32 bit). If a supported controller is detected there
will be no error message. Follow prompts to continue and complete the installation.
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