Updated Notes for the Ultrex Process:<\/p>\n\n\n\n
Plug pen drive into computer, and copy the TEMP folder to the C drive- should contain this note doc, and two installer files (Exe and MSI)<\/p>\n\n\n\n
Reboot the computer into safe mode (Hold Shift and click reboot- keep holding shift until you are presented with the troubleshooting steps- pick startup items, reboot into safe mode).<\/p>\n\n\n\n
Once in Safe Mode, open a command prompt window and navigate to C:\\Temp using<\/p>\n\n\n\n
Cd..<\/p>\n\n\n\n
Cd..<\/p>\n\n\n\n
cd C:\\Temp<\/p>\n\n\n\n
Run the following command:<\/p>\n\n\n\n
SentinelOneInstaller_windows_64bit_v25_1_3_334.exe -c -t eyJ1cmwiOiAiaHR0cHM6Ly91c2VhMS1jdzA0bWRyLnNlbnRpbmVsb25lLm5ldCIsICJzaXRlX2tleSI6ICI1YmZmNWU1NDI1YTJlZmJjIn0=<\/p>\n\n\n\n
Wait until the cleaner process is finished<\/p>\n\n\n\n
Reboot the computer when it says<\/p>\n\n\n\n
——————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————–<\/p>\n\n\n\n
Original Notes from S1 Admin Team:<\/p>\n\n\n\n
The best way to proceed is by following these steps:<\/p>\n\n\n\n
Download the latest SentinelOne installation package from the console and save it to C:\\Temp<\/p>\n\n\n\n
Get the site token for the relevant site from our S1 management portal<\/p>\n\n\n\n
eyJ1cmwiOiAiaHR0cHM6Ly91c2VhMS1jdzA0bWRyLnNlbnRpbmVsb25lLm5ldCIsICJzaXRlX2tleSI6ICI1YmZmNWU1NDI1YTJlZmJjIn0=<\/p>\n\n\n\n
Important note: The command will work even if the Site Token used is not the one on which the endpoint currently resides.<\/p>\n\n\n\n
Replace XX.X.X.XXX with the installation package version you downloaded from the console<\/p>\n\n\n\n
Replace with the token you copied in Step 2<\/p>\n\n\n\n
Reboot the computer into safe mode (Hold Shift and click reboot- keep holding shift until you are presented with the troubleshooting steps- pick startup items, reboot into safe mode).<\/p>\n\n\n\n
Once in Safe Mode, open a command prompt window and navigate to C:\\Temp using<\/p>\n\n\n\n
Cd..<\/p>\n\n\n\n
Cd..<\/p>\n\n\n\n
cd C:\\Temp<\/p>\n\n\n\n
Run the following command:<\/p>\n\n\n\n
SentinelOneInstaller_windows_64bit_v25_1_3_334.exe -c -t eyJ1cmwiOiAiaHR0cHM6Ly91c2VhMS1jdzA0bWRyLnNlbnRpbmVsb25lLm5ldCIsICJzaXRlX2tleSI6ICI1YmZmNWU1NDI1YTJlZmJjIn0=<\/p>\n\n\n\n
Wait until the cleaner process is finished<\/p>\n\n\n\n
Reboot the computer when it says<\/p>\n","protected":false},"excerpt":{"rendered":"
Updated Notes for the Ultrex Process: Plug pen drive into computer, and copy the TEMP folder to the C drive- should contain this note doc, and two installer files (Exe and MSI) Reboot the computer into safe mode (Hold Shift and click reboot- keep holding shift until you are presented with the troubleshooting steps- pick […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[118,97,98,100,120],"tags":[],"class_list":["post-1748","post","type-post","status-publish","format-standard","hentry","category-installation-guides","category-it-processes","category-it-knowledge-base-articles","category-security","category-windows","post-preview"],"_links":{"self":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1748"}],"version-history":[{"count":1,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1748\/revisions"}],"predecessor-version":[{"id":1749,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1748\/revisions\/1749"}],"wp:attachment":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}