If you delete an agent from the console, it can still be running on the client, but not show up in our dashboard. You need to delete a few registry keys then reinstall the agent of that client. This powershell script is also hosted on itstuff.ultrex.com for ease of copy\/paste from target device.<\/p>\n\n\n\n
Run the following fully in command line (ignore any errors). Then reboot machine, then reinstall Atera Agent.<\/p>\n\n\n\n
# Stop Atera service if running<\/p>\n\n\n\n
Write-Output “Stopping Atera services…”<\/p>\n\n\n\n
Stop-Service -Name “AteraAgent” -Force -ErrorAction SilentlyContinue<\/p>\n\n\n\n
Stop-Service -Name “AteraAgentHelper” -Force -ErrorAction SilentlyContinue<\/p>\n\n\n\n
# Kill lingering processes<\/p>\n\n\n\n
Write-Output “Killing Atera processes…”<\/p>\n\n\n\n
Get-Process -Name “AteraAgent*” -ErrorAction SilentlyContinue | Stop-Process -Force<\/p>\n\n\n\n
# Uninstall via MSI if registered<\/p>\n\n\n\n
Write-Output “Checking for MSI uninstall entry…”<\/p>\n\n\n\n
$msi = Get-WmiObject -Class Win32_Product | Where-Object { $_.Name -like “Atera*” }<\/p>\n\n\n\n
if ($msi) {<\/p>\n\n\n\n
$msi.Uninstall()<\/p>\n\n\n\n
}<\/p>\n\n\n\n
# Remove leftover folders<\/p>\n\n\n\n
Write-Output “Removing leftover directories…”<\/p>\n\n\n\n
$paths = @(<\/p>\n\n\n\n
“C:\\Program Files\\Atera Networks\\AteraAgent”,<\/p>\n\n\n\n
“C:\\Program Files (x86)\\Atera Networks\\AteraAgent”,<\/p>\n\n\n\n
“C:\\ProgramData\\Atera Networks\\AteraAgent”<\/p>\n\n\n\n
)<\/p>\n\n\n\n
foreach ($path in $paths) {<\/p>\n\n\n\n
if (Test-Path $path) {<\/p>\n\n\n\n
Remove-Item -Path $path -Recurse -Force -ErrorAction SilentlyContinue<\/p>\n\n\n\n
}<\/p>\n\n\n\n
}<\/p>\n\n\n\n
# Remove registry keys<\/p>\n\n\n\n
Write-Output “Cleaning registry entries…”<\/p>\n\n\n\n
$regPaths = @(<\/p>\n\n\n\n
“HKLM:\\SOFTWARE\\ATERA Networks”,<\/p>\n\n\n\n
“HKLM:\\SOFTWARE\\WOW6432Node\\ATERA Networks”,<\/p>\n\n\n\n
“HKLM:\\SYSTEM\\CurrentControlSet\\Services\\AteraAgent”,<\/p>\n\n\n\n
“HKLM:\\SYSTEM\\CurrentControlSet\\Services\\AteraAgentHelper”<\/p>\n\n\n\n
)<\/p>\n\n\n\n
foreach ($reg in $regPaths) {<\/p>\n\n\n\n
if (Test-Path $reg) {<\/p>\n\n\n\n
Remove-Item -Path $reg -Recurse -Force -ErrorAction SilentlyContinue<\/p>\n\n\n\n
}<\/p>\n\n\n\n
}<\/p>\n\n\n\n
Write-Output “Atera agent removal complete. A reboot is recommended.”<\/p>\n","protected":false},"excerpt":{"rendered":"
If you delete an agent from the console, it can still be running on the client, but not show up in our dashboard. You need to delete a few registry keys then reinstall the agent of that client. This powershell script is also hosted on itstuff.ultrex.com for ease of copy\/paste from target device. Run the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123,118,120],"tags":[],"class_list":["post-1685","post","type-post","status-publish","format-standard","hentry","category-atera","category-installation-guides","category-windows","post-preview"],"_links":{"self":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1685"}],"version-history":[{"count":1,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1685\/revisions"}],"predecessor-version":[{"id":1686,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1685\/revisions\/1686"}],"wp:attachment":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}