{"id":1674,"date":"2025-10-27T04:22:01","date_gmt":"2025-10-27T04:22:01","guid":{"rendered":"https:\/\/www.ultrexstaff.com\/?p=1674"},"modified":"2025-10-27T04:24:09","modified_gmt":"2025-10-27T04:24:09","slug":"how-to-add-shared-mailboxes-in-outlook","status":"publish","type":"post","link":"https:\/\/www.ultrexstaff.com\/?p=1674","title":{"rendered":"How to Add Shared Mailboxes in Outlook"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>How to Add Shared Mailboxes in Outlook<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Purpose<\/strong><\/h3>\n\n\n\n<p>This article explains how to add a shared mailbox in both <strong>Outlook.com (web)<\/strong> and the <strong>Outlook mobile app<\/strong>.<br>You\u2019ll typically need to do this when you have access to a departmental or team mailbox (for example, <em>info@<\/em>, <em>support@<\/em>, or <em>billing@<\/em>) and need to view or send emails on its behalf.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Adding a Shared Mailbox in Outlook.com (Web Version)<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sign in to your <a href=\"https:\/\/outlook.com\">Outlook.com<\/a> account.<\/li>\n\n\n\n<li>In the left folder pane, <strong>right-click<\/strong> on <strong>Folders<\/strong> and select <strong>Add shared folder<\/strong>.<\/li>\n\n\n\n<li>Enter the <strong>email address<\/strong> of the shared mailbox.<\/li>\n\n\n\n<li>Click <strong>Add<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>\u2705 <strong>Result:<\/strong> The shared mailbox will now appear in your folder list, usually under your personal mailbox folders. You can read, send, and manage emails based on the permissions assigned.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Adding a Shared Mailbox in the Outlook Mobile App (iOS\/Android)<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the <strong>Outlook app<\/strong> on your mobile device.<\/li>\n\n\n\n<li>Tap the <strong>profile icon<\/strong> (top-left corner).<\/li>\n\n\n\n<li>Tap the <strong>gear icon<\/strong> to open <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Scroll down and select <strong>Add Mail Account \u2192 Add a Shared Mailbox<\/strong>.<\/li>\n\n\n\n<li>Enter the <strong>shared mailbox email address<\/strong> and tap <strong>Add Shared Mailbox<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>\u2705 <strong>Result:<\/strong> The shared mailbox will now appear alongside your personal mailbox in the account list.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Final Notes<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure your account has been <strong>granted access<\/strong> to the shared mailbox by an administrator before attempting to add it.<\/li>\n\n\n\n<li>If the mailbox does not appear after adding it, try <strong>restarting Outlook<\/strong> or <strong>removing and re-adding<\/strong> your account.<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>How to Add Shared Mailboxes in Outlook Purpose This article explains how to add a shared mailbox in both Outlook.com (web) and the Outlook mobile app.You\u2019ll typically need to do this when you have access to a departmental or team mailbox (for example, info@, support@, or billing@) and need to view or send emails on [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117,114],"tags":[],"class_list":["post-1674","post","type-post","status-publish","format-standard","hentry","category-ms365","category-templated-communications","post-preview"],"_links":{"self":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1674"}],"version-history":[{"count":1,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1674\/revisions"}],"predecessor-version":[{"id":1675,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1674\/revisions\/1675"}],"wp:attachment":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}