This is for the PC installer, and can be installed on any machines you’d like to be able to get support on.<\/li>\n<\/ul>\n\n\n\nhttps:\/\/ultrex.com\/it-support-center\/ – This is where you can find support contact info, as well as the support agent macOS installer.<\/p>\n\n\n\n
(Or, if you’d rather have us swoop in and do it for you at your convenience, just let us know- contact info is below, and we\u2019d be happy to install it for you!).<\/p>\n\n\n\n
Mac Users: That agent will need some permissions activated to do its job, so make sure to grant its requests. (Don\u2019t close and re-open when it asks till you\u2019ve approved all 5 items it\u2019s asking for)<\/p>\n\n\n\n
PC Users: Don’t worry if you don’t see anything flashy happening after installation \u2013 that agent works its magic in the background. Just let it do its thing!<\/p>\n\n\n\n
Need Help? We’re Here!<\/p>\n\n\n\n
Booking.Ultrex.com – This is your portal to schedule support sessions with our team, whenever it works best for you! Both for in person or remote help, fire away!<\/p>\n\n\n\n
IT@Ultrex.com – Got a tech question that doesn’t require a full-blown mission? Shoot us an email here! Heads up: Emails are answered in the order received, so think of it like a virtual waiting room. To get the fastest response, send your email to this address instead of reaching out to a specific person (unless you don’t mind waiting a bit). We don\u2019t schedule by email, so if you\u2019re looking to book an apt, please call or use the booking site.<\/p>\n\n\n\n
541-862-1053 – Having a tech meltdown? Don’t be shy, give us a call! If we’re busy saving another person in tech distress, leave a voicemail \u2013 we’ll return calls in the order received. Just make sure to include your name and a good callback number!<\/p>\n\n\n\n
Meet the Squad: Ever forget the name of the tech who saved you last time? No worries! Check out our team here: https:\/\/ultrex.com\/meet-the-it-team\/<\/p>\n\n\n\n
Your organization doesn\u2019t pay per service call or ticket- so when you need help, use us- we live to serve!<\/p>\n\n\n\n
Important Side Notes:<\/p>\n\n\n\n
If you need help with Ultrex provided copiers or phone systems, call the main Ultrex line 541.928.6522 \u2013 they\u2019ll gladly connect you with the real copier and phone wizards.<\/p>\n\n\n\n
We don\u2019t bill per call or per ticket, so you\u2019re not costing your organization to reach out- so reach out to help when you need it, we\u2019re happy to help!<\/p>\n\n\n\n
Bookmark This! Don’t want to memorize all this info? No problem! Bookmark this page for easy access to all your Ultrex IT needs: https:\/\/ultrex.com\/it-support-center\/<\/p>\n\n\n\n
Finally, never hesitate to reach out! Our mission is to keep your tech running smoothly, so don’t be a stranger.<\/p>\n\n\n\n
See you out there!<\/p>\n\n\n\n
Jim Smith
Ultrex IT Director<\/p>\n\n\n\n
For Your Reference: IT Support:<\/p>\n\n\n\n
541-862-1053<\/p>\n\n\n\n
IT@Ultrex.com<\/p>\n\n\n\n
www.Booking.Ultrex.com<\/p>\n\n\n\n
Jim Smith<\/p>\n\n\n\n
Ultrex IT Director<\/p>\n\n\n\n
541-971-3328<\/p>\n\n\n\n
Jim@Ultrex.com<\/p>\n\n\n\n
For IT Support:<\/p>\n\n\n\n
541-862-1053<\/p>\n\n\n\n
IT@Ultrex.com<\/p>\n\n\n\n
www.Booking.Ultrex.Com<\/p>\n","protected":false},"excerpt":{"rendered":"
Hey there from your new friends at Ultrex IT! We’re pumped to be working with you and your team! Think of us as your IT guardian angels, ready to attack any tech troubles that come your way. \ufe0f Here’s the lowdown on getting started: Remote Support Agent: This little guy is how we’ll work our […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[],"class_list":["post-1357","post","type-post","status-publish","format-standard","hentry","category-it-processes","post-preview"],"_links":{"self":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1357"}],"version-history":[{"count":1,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1357\/revisions"}],"predecessor-version":[{"id":1358,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=\/wp\/v2\/posts\/1357\/revisions\/1358"}],"wp:attachment":[{"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ultrexstaff.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}